Unified communications helping 3 people work together.

5 Ways That Unified Communications Drive Collaboration

Collaboration is crucial for helping your business operate effectively.

However, legacy communication tools can make working together with teams challenging. If you want your workers and project managers to work in unison effectively, you’ll need speed and efficiency.

Good news – that’s where unified communications (or UC) can help.

This communication framework takes advantage of real-time and asynchronous communications tools to help you and your teams work better together. Here’s how.

1. UC Facilitates Collaboration for Sales Orders

UC can help facilitate collaboration between sales teams and other stakeholders to make the sales process run smoothly. For example, you can use cloud-based Voice over Internet Protocol (VoIP) services in tandem with an email platform. That way, messages can get filtered through your customer relationship management system so that the next salesperson that helps the customer can easily pick up where the previous salesperson left off.

Using customer data and notes left from the previous salesperson, the new sales representative can understand which steps the customer has already been through. The salesperson can also prevent the customer from repeating herself by knowing this information, which helps enhance the customer experience.

Related: 3 Enterprise Collaboration Risks to Avoid

In summary, UC is all about combining the best of individual tools to create a smoother platform. Voice and email is just one combination that can work well together – but there are countless others out there.

2. UC Enhances Collaboration Among Remote Workers

One of the challenges of working remotely is a lack of proper inclusion in team projects. However, UC helps to bridge this gap and facilitates collaboration among remote teams.

For instance, you can use UC that leverages video conferencing and instant messaging to support communications among team members who work remotely and those who work in the office. With both of them connected easily, they can collaborate more effectively on team projects. This helps provide a productive environment that also makes remote workers be a part of the decision-making process for team projects.

UC can help you expand your talent pool to employees from anywhere in the world.

3. UC Enhances Field Communication With Mobility

Whether your team is preparing for a webinar at a health seminar or presenting at a local expo, there are always opportunities for sales. However, if your team members lack the tools to communicate through the proper channels and get the information they need, they can squander the opportunity.

Related: 4 Things to Keep in Mind When Creating a Secure Enterprise BYOD Policy

But with the help of UC, team members can collaborate on-the-go. You can integrate your communication tools into mobile devices, such as tablets and mobile phones, to help team members communicate via voicemail, instant message and video calls in real-time so they won’t ever miss a sales opportunity.

4. UC Saves Time on Project Meetings

Meetings often take up valuable time from everyone involved. Despite the time they take, they are crucial for ensuring everyone on the team is on the same page. As the leader, it’s also essential to make an impact and be present for meetings, too.

You can facilitate collaboration and make an impact on project meetings with the help of unified communications. For instance, you can be in a different time zone from your team and still present at the meeting by using video conference tools that easily integrates with your enterprise’s internal meeting scheduling system. By using unified communications, CIOs and team leaders can save valuable time and money on travel while still making an impact and adding value to their team.

Related: Enterprise Collaboration Tools: 8 Ways to Achieve More Value

5. UC Streamlines Your Communications

Without current technology, you’re bottlenecking the communication and collaboration among teams. Legacy communication tools, such as PBX systems, can make communicating difficult if systems go down or can’t handle call volumes.

But, you can support team collaboration by using UC, which often leverages broadband speed and fiber optics to support sharing important files while working seamlessly with your company’s systems. This helps to improve communication among teams so that it’s faster and easier to do.

Introduce Unified Communications the Right Way

From facilitating team meetings to building client relationships, there are several ways unified communications adds value to the enterprise through collaboration. By implementing UC in your communications strategy, you can support your team’s collaboration and enhance productivity.

However, to get the best results, you’ll need a solid platform. That’s where Greyson comes in – we know how to build collaboration platforms for businesses and enterprises that meet your unique needs.

Interested in learning more about how we can help you? Contact us today.